Scalezu — Support

Support

Something not working, or not doing what you expected? Write to us. There is no form and no ticket number.

Get in touch

It helps to include your device, its iOS version and what you were doing when the problem appeared. Scalezu keeps your data on your device, so we can't see your entries. Please don't send us measurements unless they're needed to explain the problem.

Frequently asked

Profiles and units

How do I add a profile or switch between them?

Tap the person button at the top left of Overview or Weight. New profile and Edit are in the same menu. Names are optional; an unnamed profile shows as Profile 1, Profile 2 and so on.

Who can have a profile?

Scalezu is for adults. Profiles accept ages 20 to 130.

Can I use pounds, or feet and inches?

Yes. Weight can be shown in kg or lb, and height in cm or feet and inches. Conversions use 0.45359237 kg per pound and 2.54 cm per inch.

How do I show or hide the BMI number?

BMI is off by default. Turn on Show BMI on Overview, or Show BMI number in About Scalezu. It is available for profiles aged 20 and over and is never saved to Apple Health.

Apple Health

How do I connect Apple Health?

Choose Import from Apple Health when you create a profile, or Sync with Apple Health on the Overview card or in Edit profile. Scalezu explains what it will read and save, and then iOS asks for your permission.

Why can only one profile sync?

Scalezu links Apple Health to one profile at a time. Every other profile stays on the device and never reads or writes Health data. You can move sync to another profile whenever you like.

Why can't I edit some readings?

Apple lets only the app that saved a Health record change or delete it. Readings from your scale or other apps are shown read-only with their source. Delete them in the Health app or the app that made them, and Scalezu updates automatically.

My weigh-ins aren't reaching Apple Health.

Check that saving Weight is turned on for Scalezu in the Health app's settings. Changes that couldn't be saved stay queued and retry automatically, and the status card on Overview shows what is waiting.

How do I stop syncing?

Open Edit profile and choose Stop syncing with Apple Health. Your Scalezu weigh-ins stay in the profile and Apple Health keeps its records. iOS doesn't let an app withdraw its own permission, so turn it off in the Health app too if you want it removed.

Your data

Will my data move to a new iPhone?

No. Scalezu data is excluded from iCloud and computer backups. Weigh-ins in a profile synced with Apple Health are also in Apple Health, so connecting again on the new device brings them back. Local-only profiles can't be transferred.

How do I delete my data?

Delete a single weigh-in from the Weight tab, or a whole profile in Edit profile. Deleting a profile removes its Scalezu data and keeps its Apple Health records. To remove everything, delete each profile and then delete the app.

I used Wellform. Where is my data?

Scalezu was previously called Wellform. Your Wellform profile and history move across the first time you open Scalezu. If a profile's age or height is outside what Scalezu accepts, the app tells you and leaves the old data on the device.